Last Updated: September 25, 2026

ScaleHouse Academy, LLC (“ScaleHouse,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how ScaleHouse collects, uses, processes, stores, protects, and discloses personal information when you visit our website, purchase or participate in our programs, communicate with us, join our communities, attend our events or coaching sessions, or otherwise interact with ScaleHouse.

This Privacy Policy applies to information collected through ScaleHouse websites, including https://www.scalehouseacademy.com/join-now, and through our programs, products, services, communications, communities, forms, payment processes, and other interactions with you.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Depending upon how you interact with ScaleHouse, we may collect the following categories of information:

Contact Information. This may include your name, email address, telephone number, mailing address, business address, and other contact information.

Account Information. This may include usernames, account identifiers, passwords or authentication information, Program enrollment information, account preferences, and account activity.

Transaction and Payment Information. This may include information relating to purchases, payment plans, billing status, transaction history, payment method, and related financial information.

Payment-card transactions may be processed by third-party payment processors. ScaleHouse may not directly receive or store complete payment-card numbers when those details are processed by a third-party payment provider.

Business Information. Because ScaleHouse provides business education and mentorship, you may provide information concerning your business, including your business name, industry, revenue level, goals, employees, contractors, customers, operations, systems, marketing, sales, challenges, or other business information.

2. INFORMATION WE DO NOT INTENTIONALLY REQUEST

ScaleHouse is a business education and mentorship company and is not a healthcare provider.

We do not generally request or require medical records, diagnoses, treatment information, medication information, health insurance information, or other medical information in order to participate in our Programs.

Please do not provide medical or health information unless it is reasonably necessary for a specific request, such as requesting an accommodation, explaining an accessibility need, or communicating information you voluntarily believe ScaleHouse should know.

3. VOLUNTARILY DISCLOSED MEDICAL & HEALTH INFORMATION

Although ScaleHouse does not generally request medical or health information, we recognize that a Student, customer, employee, applicant, event participant, or other individual may voluntarily disclose medical, disability, health, or similar sensitive information to us.

If you voluntarily provide ScaleHouse with medical or health information for any reason, ScaleHouse will treat that information as sensitive and confidential information.

We will seek to limit access to such information to individuals or service providers who reasonably need access for the purpose for which the information was provided, for legitimate administrative purposes, or where disclosure is otherwise permitted or required by law.

For example, if you voluntarily disclose a disability or medical condition when requesting a reasonable accommodation, we may use that information to evaluate and respond to your accommodation request.

ScaleHouse will not intentionally use voluntarily disclosed medical or health information for targeted advertising or unrelated marketing purposes.

ScaleHouse will not intentionally sell voluntarily disclosed medical or health information.

We will not intentionally disclose identifiable medical or health information publicly without your authorization unless disclosure is required or otherwise permitted by applicable law.

We will take reasonable administrative, technical, and organizational measures appropriate to the sensitivity of information in our possession.

ScaleHouse is not a healthcare provider, health plan, or healthcare clearinghouse merely because an individual voluntarily provides health-related information to us, and this Privacy Policy should not be interpreted as a representation that ScaleHouse is subject to or certified under HIPAA.

Other federal or state privacy and consumer-protection laws may nevertheless apply to certain health information. ScaleHouse will handle such information in accordance with applicable law.

4. HOW WE COLLECT INFORMATION

We may collect personal information:

● Directly from you;
● When you visit or interact with our website;
● When you submit a form;
● When you purchase a Program or service;
● When you create or use an account;
● When you communicate with ScaleHouse;
● When you participate in coaching, training, events, or communities;
● When you respond to surveys or assessments;
● Through cookies and similar technologies;
● Through payment processors;
● Through advertising and analytics providers;
● Through social-media platforms when you interact with ScaleHouse;
● Through referral or business partners where legally permitted; and
● From publicly available sources where appropriate.

5. HOW WE USE PERSONAL INFORMATION

ScaleHouse may use personal information for legitimate business and operational purposes, including to:

● Provide Programs, products, and services;
● Process purchases and payments;
● Administer Payment Plans;
● Create and maintain accounts;
● Provide customer support;
● Communicate with you regarding your enrollment;
● Deliver coaching, mentorship, training, and resources;
● Personalize Program recommendations;
● Operate ScaleHouse communities;
● Respond to questions and requests;
● Provide accessibility accommodations;
● Send administrative and transactional communications;
● Send marketing communications where permitted;
● Improve our Programs, website, systems, and services;
● Analyze website and Program usage;
● Measure marketing effectiveness;
● Prevent fraud and unauthorized access;
● Protect ScaleHouse, our Students, and others;
● Enforce our Terms & Conditions;
● Maintain business and transaction records;
● Comply with legal obligations;
● Establish, exercise, or defend legal claims; and
● Carry out other purposes disclosed when information is collected.

6. TEXT MESSAGES

If you separately provide the required consent, ScaleHouse may send you transactional and/or marketing text messages consistent with the consent you provide.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing ScaleHouse products or services.

You may opt out of applicable marketing text messages by replying STOP.

You may reply HELP for assistance or contact us at:

support@scalehouseacademy.com

(786) 704-0133

Additional terms may be provided in our Text Messaging Policy.

7. EMAIL COMMUNICATIONS

ScaleHouse may send administrative, transactional, Program-related, and marketing emails.

You may unsubscribe from marketing emails by using the unsubscribe link contained in an applicable marketing email.

Even if you unsubscribe from marketing communications, we may continue sending non-marketing communications reasonably necessary to administer your account, purchase, Payment Plan, Program participation, or relationship with ScaleHouse.

8. COOKIES & SIMILAR TECHNOLOGIES

ScaleHouse and service providers acting on our behalf may use cookies, pixels, tags, analytics technologies, local storage, and similar technologies.

These technologies may be used to:

● Operate the website;
● Remember preferences;
● Maintain security;
● Understand website usage;
● Improve website performance;
● Measure advertising effectiveness;
● Understand referral sources;
● Provide relevant marketing; and
● Detect fraud or misuse.

Your browser may permit you to block or delete cookies.

Disabling certain cookies may affect website functionality.

Where applicable law requires consent or provides opt-out rights concerning particular cookies or tracking technologies, ScaleHouse will provide appropriate choices.

9. ANALYTICS & ADVERTISING

ScaleHouse may use third-party analytics and advertising services to understand website activity, measure advertising performance, and market ScaleHouse products and services.

Depending upon the technologies used, these providers may collect information concerning your device, browser, IP address, website interactions, and advertising activity.

Where these activities constitute “selling,” “sharing,” targeted advertising, or another regulated processing activity under applicable privacy law, ScaleHouse will provide applicable notices and opt-out mechanisms where required.

ScaleHouse will not intentionally provide medical or health information voluntarily disclosed to us for targeted advertising purposes.

10. HOW WE MAY DISCLOSE PERSONAL INFORMATION

ScaleHouse may disclose personal information to third parties where reasonably necessary to operate our business, including:

Service Providers. Vendors that provide hosting, customer-management systems, payment processing, email, text messaging, analytics, advertising, cybersecurity, communications, cloud storage, community platforms, automation, artificial intelligence, customer support, or other business services.

Payment Processors. Providers that process transactions, recurring payments, or Payment Plans.

Professional Advisors. Attorneys, accountants, consultants, auditors, insurers, and other professional advisors.

ScaleHouse Personnel and Contractors. Employees, coaches, Scale Partners, contractors, and instructors who reasonably require information to provide or administer services.

Business Transactions. Information may be disclosed in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, investment, or similar business transaction, subject to applicable law.

Legal and Safety Purposes. We may disclose information when reasonably necessary to comply with law, court orders, subpoenas, governmental requests, enforce agreements, investigate fraud, protect legal rights, or protect the safety of ScaleHouse, our Students, or others.

With Your Direction or Consent. We may disclose information when you direct us to do so or provide appropriate consent.

ScaleHouse does not authorize service providers to use personal information for purposes inconsistent with applicable contractual restrictions and law.

11. SALE OR SHARING OF PERSONAL INFORMATION

ScaleHouse does not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain advertising, analytics, cookie, or tracking activities may constitute “sale” or “sharing” under certain state privacy laws even when no money changes hands.

Where applicable law treats ScaleHouse's use of advertising or tracking technologies as a sale or sharing of personal information, eligible consumers may exercise applicable opt-out rights.

ScaleHouse does not intentionally sell or share voluntarily disclosed medical or health information for cross-context behavioral advertising.

12. DATA RETENTION

ScaleHouse retains personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

● Provide Programs and services;
● Maintain business and transaction records;
● Administer accounts and payments;
● Satisfy tax, accounting, and legal requirements;
● Resolve disputes;
● Prevent fraud;
● Enforce agreements; and
● Protect legal rights.

Retention periods may vary depending upon the nature and sensitivity of the information, the purpose for which it was collected, legal requirements, and legitimate business needs.

When information is no longer reasonably necessary, ScaleHouse may delete, anonymize, aggregate, or otherwise dispose of it in accordance with applicable law and business practices.

13. DATA SECURITY

ScaleHouse uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, database, electronic transmission, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify ScaleHouse promptly if you believe your account has been compromised.

14. DATA BREACHES

If ScaleHouse experiences a security incident involving personal information, ScaleHouse will investigate the incident and provide notifications to affected individuals, regulators, governmental authorities, or others where required by applicable law.

Special breach-notification requirements may apply to certain categories of sensitive or health-related information depending upon the nature of the information and ScaleHouse's activities.

15. CHILDREN & MINORS

ScaleHouse's websites, paid Programs, products, and services are intended primarily for adults.

Individuals must generally be at least 18 years old or the age of legal majority in their jurisdiction to independently purchase a ScaleHouse Program or enter into a Payment Plan.

ScaleHouse does not knowingly seek to collect personal information from children through services not intended for them.

If ScaleHouse learns that information concerning a minor has been collected in a manner inconsistent with applicable law or our policies, we may take reasonable steps to delete, restrict, or otherwise appropriately address the information.

Where ScaleHouse expressly offers a Program or service to minors, parental or legal-guardian authorization may be required.

California consumers under 16 may have additional protections concerning the sale or sharing of personal information. ScaleHouse will obtain applicable affirmative authorization where required by law.

Parents or legal guardians with questions may contact:

support@scalehouseacademy.com

16. CALIFORNIA PRIVACY RIGHTS

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), if and to the extent those laws apply to ScaleHouse.

Applicable rights may include:

● The right to know what categories and specific pieces of personal information have been collected;
● The right to know the sources from which personal information was collected;
● The right to know the purposes for collecting, using, selling, or sharing personal information;
● The right to know categories of third parties to whom information has been disclosed;
● The right to request deletion of certain personal information;
● The right to request correction of inaccurate personal information;
● The right to opt out of the sale or sharing of personal information where applicable;
● The right to limit certain uses and disclosures of sensitive personal information where applicable; and
● The right not to receive discriminatory treatment for exercising applicable privacy rights.

California law requires covered businesses to describe applicable privacy rights and provide mechanisms for exercising them.

17. CALIFORNIA NOTICE AT COLLECTION

At or before the point at which ScaleHouse collects personal information, ScaleHouse may provide a Notice at Collection identifying applicable categories of personal information collected and the purposes for which those categories are used.

Depending upon your interaction with ScaleHouse, categories may include:

● Identifiers;
● Contact information;
● Customer and transaction information;
● Commercial information;
● Internet or electronic activity;
● Professional or employment-related information;
● Audio, electronic, visual, or similar information;
● Inferences derived from information provided to us; and
● Sensitive personal information where voluntarily provided or otherwise collected for a disclosed and lawful purpose.

ScaleHouse uses these categories for the business and commercial purposes described in this Privacy Policy.

California requires covered businesses to provide the Notice at Collection at or before the point personal information is collected.

18. SENSITIVE PERSONAL INFORMATION

Certain information may qualify as “sensitive personal information” under applicable privacy law.

ScaleHouse seeks to collect only information reasonably necessary for legitimate business purposes.

If sensitive personal information is collected, ScaleHouse will process it in accordance with applicable law.

As explained above, ScaleHouse does not generally request medical or health information. If you voluntarily provide such information, we will treat it as sensitive and confidential and limit its use as described in this Privacy Policy.

19. EXERCISING YOUR PRIVACY RIGHTS

Where applicable law provides you with privacy rights, you may submit a request by contacting:

Email: support@scalehouseacademy.com

Phone: (786) 704-0133

ScaleHouse may need to verify your identity before fulfilling certain requests.

Verification may require information reasonably necessary to confirm that the person making the request is the person to whom the information relates.

Where permitted by applicable law, an authorized agent may submit certain requests on your behalf. ScaleHouse may request appropriate documentation confirming the agent's authority.

ScaleHouse will respond within the time required by applicable law.

20. OPTING OUT OF SALE OR SHARING

If ScaleHouse engages in activities that constitute the “sale” or “sharing” of personal information under applicable California law, eligible California consumers may opt out.

Where required, ScaleHouse will provide an appropriate “Do Not Sell or Share My Personal Information” mechanism.

Where legally required, ScaleHouse will also process applicable browser-based opt-out preference signals, including qualifying Global Privacy Control signals.

21. NON-DISCRIMINATION

ScaleHouse will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.

Exercising a privacy right will not result in unlawful denial of goods or services, different pricing, diminished quality, or other discriminatory treatment prohibited by applicable law.

22. OTHER STATE PRIVACY RIGHTS

Residents of states other than California may have additional privacy rights under applicable state law.

Where another state privacy law applies to ScaleHouse and provides you with additional rights, ScaleHouse will honor those rights as required by applicable law.

You may contact support@scalehouseacademy.com to submit an applicable privacy request.

23. THIRD-PARTY WEBSITES & SERVICES

Our website or Programs may contain links to third-party websites, applications, software, payment providers, social-media platforms, or other services.

ScaleHouse does not control the privacy practices of independent third parties.

Information you provide directly to a third party is governed by that third party's privacy policy and terms.

We encourage you to review the privacy policies of third-party services before providing personal information.

24. INTERNATIONAL USERS

ScaleHouse is based in the United States.

If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Those jurisdictions may have privacy laws different from those of your location.

Where applicable law imposes specific requirements on international transfers or processing, ScaleHouse will comply with applicable requirements.

25. BUSINESS TRANSFERS

If ScaleHouse is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred or disclosed as part of that transaction where permitted by law.

Any successor entity will remain subject to applicable legal requirements concerning the personal information it receives.

26. CHANGES TO THIS PRIVACY POLICY

ScaleHouse may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable law.

The “Last Updated” date at the beginning of this Policy identifies the most recent revision.

Where applicable law requires additional notice or consent for a material change, ScaleHouse will provide such notice or obtain such consent.

We encourage you to periodically review this Privacy Policy.

27. CONTACT SCALEHOUSE

Questions, concerns, accessibility requests, privacy requests, or complaints concerning this Privacy Policy or ScaleHouse's privacy practices may be directed to:

ScaleHouse Academy, LLC

Website: https://www.scalehouseacademy.com/join-now

Email: support@scalehouseacademy.com
Phone: (786) 704-0133
Mailing Address:
836 West Dayton Circle
Fort Lauderdale, FL 33312